Returns, Refunds & Cancellations
Return window
You may request a return within 14 calendar days of delivery. Contact us before sending anything back so we can provide authorization and return instructions.
Eligibility
Returned items must be unused, unworn, unwashed and in their original condition with all tags and packaging. Proof of purchase is required. Sale items follow the same return rules unless a product is clearly marked “Final Sale” before purchase.
How to request a return
Email info@maisonmukti.com with your order number and reason for return. For an incorrect, damaged or faulty item, include clear photographs.
Return shipping
Customers are responsible for return shipping costs for change-of-mind returns. If an item is incorrect, damaged or faulty, Maison Mukti will provide an appropriate return or replacement solution at no additional cost.
Refund timing
We inspect returns within 3 business days of receipt. Approved refunds are issued to the original payment method. Banks and payment providers normally post refunds within 5–10 business days after approval.
Cancellations and unavailable items
Contact us as soon as possible to request cancellation. If fulfilment has already begun, cancellation may not be possible. If we cannot confirm availability, we will cancel the affected item and issue a full refund.
Non-returnable items
Personalised items, gift cards and goods that cannot be returned for hygiene reasons are non-returnable unless faulty. This policy does not limit any rights available under applicable consumer law.